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 Service System |
The ARSS Service System is designed to help your Service Department operate more efficiently. Your Service Department personnel will be able to handle customers and schedule service calls quicker and with more accuracy than ever before.
Features and Functions
- Both In-shop and outside on screen service scheduling
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- Complete customer service history
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- Automatically fill in service data using customer sales history
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- Tech commission and time tracking
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- Track advertising at time of service ticket entry
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- Track number of trips to complete calls
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- Generate thank you letters or customer service surveys
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- Track Bill-to and Ship-to Customers
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- Flat rate pricing is available with corresponding repair codes
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- Track parts checked out to technicians to ensure inventory control
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- Upload warranty service claims to warranty processing websites without reentering data
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- Dispatching can be set up at time of Service Ticket entry or done later by the service manager
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- User defined "maximum service calls" prevents overbooking and allows for a more even distribution of service calls
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Benefits
Track how long and how many trips are necessary to complete jobs and adjust pricing to compensate. Control ratio of warranty calls to COD calls to increase cash flow. Uploading warranty claims saves hours of manually reentering data on websites.
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You will be able to identify which customers have purchased from your sales department and offer priority service as a benefit. They will be impressed that you have all of the information necessary to schedule a call. They will not have to repeat information they have already given.
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- Improve Routing and Scheduling
Schedule technicians based on city/zip code and day. Avoid costly trips from one end of town to the other end or to outlying cities. With access to an on screen schedule you will know exactly where your techs are going and when.
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